Keep running your business in DMs.

Talk to customers the way you always have. Dished brings the order details together, lets customers check them, and helps you keep track of what comes next.

Keep the conversation personal.

You still answer questions, talk flavours and work out the details. Start preparing an order when you are ready.

Get the details in one place.

Items, quantities and pickup plans become a clear summary your customer can check. Missing prices stay to be quoted.

You decide what to take on.

Submitted requests arrive in Dished for your review. Accept or decline, and keep track of them alongside your other orders.

How it works

• Chat as usual: Agree on what the customer wants in your Instagram conversation.
• Prepare the details: Send your saved reply. The customer taps Prepare order details and can optionally share an email or phone number.
• Let them check: The customer reviews the summary, asks for a change or submits the request.
• Review in Dished: See the request with its Instagram source. You decide whether to accept it. No payment is taken automatically.

Pricing

Every shop gets a free, one-time trial of AI-prepared order drafts. Premium adds an ongoing monthly allowance. The connected Instagram beta -- customers tapping a button right in your DMs -- is being rolled out to a limited group of shops; creating a shop or upgrading does not guarantee immediate access to it.

Can I keep taking orders in Instagram DMs?

Yes. Keep talking with customers in Instagram. When you are ready, send the saved reply to offer the Prepare order details button. Dished helps turn that conversation into an order request.

Does Dished reply to every message?

No. You handle the conversation. Preparing an order starts when the customer uses the order button or supported trigger. Ordinary messages do not automatically become orders.

Does submitting mean the order is accepted?

No. It sends the request to the shop for review. The seller still accepts or declines. If details need clarification, the shop can follow up before accepting.

Do I need a price, email and phone number?

You can leave the price to be quoted. Contact information is optional, and customers can skip it. Missing details stay visible so you can arrange them together.

Does this charge the customer?

No. Submitting a Social Orders request does not take a payment. You arrange payment separately. Online checkout through Dished is a separate flow.

Can I use it with Facebook Messenger?

This beta currently focuses on Instagram. Facebook Messenger availability will be announced separately.

How do I get access?

AI-prepared order drafts are available to every shop, starting with a free one-time trial; Premium shops get a larger ongoing monthly allowance. The connected Instagram experience -- a button customers can tap right in your DMs -- is being tested with a limited group of shops first. Sign in to check your Social Orders connection settings, or contact Dished about beta access. Access to the connected beta is not guaranteed by upgrading.